Support

System requirements

Because CEO Tools are now online, you’ll need a computer with Internet connectivity to download them. The CEO Tools themselves are primarily in .xlsx and .docx formats, which require a minimum of Microsoft Excel 2007 and Microsoft Word 2007 or later versions, respectively.  

Digital downloads – Tools 

Tools referenced in the book have been updated and are now available online for immediate download (no more CD). There are two ways to access the digital Tools:

1.  Purchase the book bundle on our site: 

  • Immediately following the checkout process, a link to the download is displayed on the payment confirmation page; simply click the link to begin downloading; 
  • You will also receive a separate email from "delivery@shopify.com" with a link to the digital downloads. Please put "delivery@shopify.com" in your safe sender list or address book to ensure delivery. Otherwise, it may end up in your junk or spam folder. 

2.  Purchase the book bundle on a 3rd party bookseller:  

  • inside the back cover of your book, look for a sticker that contains a special code. Go here and follow the easy on-screen instructions to access the digital tools. 

Shipping & Taxes

Domestic USA:  Applicable local tax + $8.00 USD shipping will be applied to orders shipped within the domestic USA.  

International:  Shipping rates to Canada and UK are are based on USPS Priority International rates. 

You can view a detailed breakdown of shipping fees and applicable taxes during the checkout process by expanding the "Show order summary" section, just after entering your ship-to address, and before entering payment information. 

Book orders placed on our site are processed within two business days. Expect delivery around 7-10 business days. If you have any questions about your delivery, contact us here and include your order number. 

If you are interested in purchasing volume books, contact us here

For orders placed on other websites, like Amazon or other 3rd party booksellers, please adhere to their shipping policies. 

Discounts

If you have a coupon code, simply apply it during the checkout process to redeem your discount.

Gift cards

Gift card will be available soon – be sure to sign up for our newsletter!

Association and Group Programs

CEO Tools is used by thousands of peer group members worldwide to help them accelerate their businesses. Contact us here to inquire how your organization and membership can benefit from CEO Tools. 

Refunds and Exchanges

Because CEO Tools are available for immediate download, we do not offer refunds on digital downloads, the Book Bundle or Gift Cards. However, if your book was purchased from our website and arrives in poor condition, or doesn’t arrive at all, contact us here. We will verify your order and shipment status, so please include your order #, a picture of the damaged book with details of your situation, and the Digital Download Code provided on the back cover of the book. Once this criteria is met, we will ship you a new book, free of charge. 

If your book was purchased from other sources, like Amazon or other 3rd party booksellers, please adhere to their refund and exchange policy.

Updated May 2016